Dictionary troubles

I'd bought a pocket Russian-English dictionary several weeks ago, only to realize that it was missing the B and C sections. This past weekend I finally got around to using broken Russian and hand signals to exchange it. It must have taken half an hour since the assistant at Dom Knigi had to talk to several other staff members. I have no complaints though, don't get me wrong. I did find it strange, though, that the faulty dictionary was given a new bar code sticker and put back on the shelf.